Shipping, Returns and Refunds Policy

Thank you for shopping with Fyne Finds. We aim to process and deliver orders promptly and provide a straightforward returns and refunds process.

Shipping Charges

UK Orders

We charge a flat shipping fee of £3.95 for all UK orders.

International Orders

We ship worldwide. International shipping charges are calculated according to the delivery destination, parcel size and parcel weight. The applicable shipping cost will be displayed at checkout before payment is completed.

Order Processing

Orders are normally processed and dispatched within 1–2 working days.

Orders placed during weekends or UK public holidays will be processed on the next working day.

Processing times may be slightly longer during particularly busy periods, including Christmas, bank holidays and promotional events.

UK Delivery

UK orders are normally sent using one of the following tracked delivery services:

• Royal Mail Tracked 24

• Evri Next Day

The delivery service used may depend on the size, weight and destination of your order.

Once dispatched, UK orders normally arrive within 1–3 working days. Although we use fast delivery services, next-day delivery is not guaranteed. Delays may occasionally occur due to courier disruption, severe weather, seasonal demand or other circumstances outside our control.

International Delivery

International delivery times vary depending on the destination and local postal or courier service.

Most international orders are expected to arrive within 5–15 working days after dispatch, although some destinations may take longer.

International orders may be subject to customs duties, import taxes or handling fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs clearance may also cause delivery delays. We cannot control or predict customs charges or clearance times.

Order Tracking

Tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

We are not responsible for orders delayed, returned or lost because an incorrect or incomplete address was provided.

Delayed, Lost or Damaged Orders

Courier delivery estimates are provided as guidance and are not guaranteed.

Please check your tracking information first if your order has not arrived within the expected timeframe. If there has been no tracking update for several working days, contact us with your order number so that we can investigate.

If your parcel arrives damaged, please contact us promptly and provide:

• Your order number

• Photographs of the damaged item

• Photographs of the outer packaging

• Photographs of the delivery label

Please keep the damaged item and all packaging until the matter has been resolved.

Returns

If you have ordered an item that you no longer need or want, or you are dissatisfied with your purchase, please contact us to arrange a return.

Please do not return an item without contacting us first.

Non-Faulty Returns

We accept returns of non-faulty items within 30 days of delivery, provided that the items are:

• Unused

• In a resalable condition

• Returned in their original packaging

Personalised or custom-made items are not eligible for return unless they are faulty or not as described.

Return postage arrangements will be confirmed when you contact us to request the return.

We cannot accept returns or issue refunds for non-faulty items returned more than 30 days after the delivery date.

Faulty or Damaged Item Returns

Please contact us if an item is faulty, damaged or not as described.

For accepted faulty-item returns, we will refund the full purchase price, including the original standard delivery charge.

Faulty items may need to be inspected before a refund or replacement is approved. We will notify you by email regarding the outcome and the expected timeframe.

Please allow up to 5 working days for us to process an approved refund or dispatch a replacement after the returned item has been received and inspected.

Refunds

Approved refunds will be issued to the original payment method used to place the order.

Once a refund has been processed, the time it takes to appear in your account may depend on your bank or payment provider.

Shipping charges may not be refundable for non-faulty returns unless required by applicable consumer law.

Return Address

Once your return has been authorised, please send the item to:

Fyne Finds
Unit 11-C
96 Caledonia Street
Glasgow
G5 0XG
United Kingdom

We recommend obtaining proof of postage when returning an item. Please keep this proof until your return and refund have been completed.

Returned or Undeliverable Parcels

If an order is returned to us because the delivery address was incorrect or incomplete, delivery was refused, or the parcel was not collected, additional postage charges may apply before the order can be sent again.

Original delivery charges may not be refundable where a delivery attempt has already been made.

Order Cancellations

To request an order cancellation, please contact us as soon as possible at sales@andzman.co.uk.

We will try to cancel the order before it is processed. However, we cannot cancel an order or individual item once it has been dispatched from our warehouse.

If the order has already been dispatched, you may need to follow the returns process after receiving it.

Contact Us

For questions about shipping, cancellations, returns or refunds, please contact:

Email: sales@andzman.co.uk

Please include your order number and relevant details so that we can assist you efficiently.